The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. Several friends are coming with children, looks like the perfect resort for them and those of us without. When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Also the ride to the Beach Palace, can u pay for it with the credits? Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor Im not sure if theres an additional charge for these rooms, but I would assume so. Thanks for your comment, Cathy. I loved this guy - so wonderful and worked so hard!All restaurants were great. Also, how is that managed? This is one of the only areas we found that is not all-inclusive. At least $200 in $1 or $5 bills. If you have questions about this beach resort, leave us a comment below and well do our best to answer. You can find prices through various booking sites. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn The meat literally fell of my fork. Your email address will not be published. Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. Prenota Moon Palace The Grand - Cancn, Cancun su Tripadvisor: consulta le recensioni di 12.160 viaggiatori che sono stati al Moon Palace The Grand - Cancn (n.41 su 272 hotel a Cancun) e guarda 10.506 foto delle stanze! We are planning to visit next spring (2019) with our two girls 7 and 3. Hi, thank you for your review. My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. We would love to return. Whats in your closet? My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). We stayed in the Nizuc section very close to the Grand section. Might sound stupid but I cant seem to figure it out. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Its extremely thorough & makes an upcoming trip very exciting!! Hi Patricia! or fee for the food and drinks? Nice overview. Finish the perfect day off in crystal-clear waters . Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. ALL-INCLUSIVE ON A GRAND SCALE The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. Kitchen staff was superb! This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. You can see the planes flying in the distance, but its not annoying. The raw beef is thinly sliced and served with a very hot grilling stone. The water park at The Grand is amazing! Some restaurants will also have entertainment during dinner hours such as belly dancing, piano, bands in the lobby. The servers make note of it and the kitchen is informed of the allergy. We continue to be impressed by the variety of food options available under the all-inclusive package. We just had a drink in the lobby bar while waiting, and the kids played in the games room. Presentation, taste, and experience four star! The shower in our room even had kids shampoo. Thank you so much for the time you put into this review!! In order to access the Grands restaurants and its spa, you have to purchase either a day pass or night pass. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? Or is it now only if you stay at grand? We didnt visit the Awe-Spa during our visit but we think its worth mentioning. Hi. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. Fresh ice cream on a hot day at the pool. We loved our evening here. Cant forget the food. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. Layout: Resort consists of 3 hotels. Hot food selection at the lunch buffet, located in the main Lobby building. It doesnt work the same if you are staying at the other resorts. Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. Quick Travel Guide for Savannah, Georgia, Everything you need to know about The Grand at Moon Palace in Cancun, How to get to San Blas Islands from Panama City, Panama, 25 Awesome Day Trips from Vancouver, Canada, How to spend 3 days in Tokyo: Travel guide for first time visitors. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. We ate lunch at Habibi Lebanase Restauranton our second day. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. There use to be 2 pools that were heated before renovations began. Thanks for taking the time to create it! Its a legit Water Park! Bienvenidos al Hotel The Grand at Moon Palace en Cancn! Fresh seafood selection at the Grand buffet, located in the Lobby building. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Braydon LOVES the giant jacuzzi. Also, do you have any info on how you get the diamond access? Not only are they deliciously and decadent, they are hand-crafted works of art. Assortment of fresh artisan cheese, fruit and nuts. Wanted to get your thoughts. Glad you found it useful! Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Just ignore them and continue walking until you get outdoor. But this time were bringing the kids. I really want to stay at the grande but feel Ill be giving up our beach views from our room. Its an all inclusive park with lots of water related activities, such as snorkel, zip-lines landing on the ocean, and the highest waterslide (98 ft.) in the Rivera Maya. They thought was really cool. It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. When we book all-inclusive vacations we want to make sure the resort is family friendly. I will cancel one of the reservations in the next couple of days. Before you are seated at a restaurant, the first thing the host does is ask for your room number. Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. Ha ha. Thanks They can also explore the sister resorts too. The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. Thank! It tasted like a rich, creamy pumpkin pie mouse. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. Is there an extra charge? We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. Food was good and a lot of places to eat. It will be easier to get in an out with a foldable stroller. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. There are no annoying towel cards required. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. Thank you! Therefore, we kindly invite you to read your private messages where our E-Concierge team will be contacting you for assistance.We remain at your service.Respectfully,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun, This is the version of our website addressed to speakers of English in the United States. Thank you for this review. Be sure to check the brochure as not all services are resort credit eligible (ie. We struggled with the tipping etiquette as well. We also really liked Cusco. What is your opinion on the Grand vs the other Moon Resorts? For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? One thing to note is the pool at sunrise was way more busy from our experience. This boy loves meat on a stick. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. The grand has something similar for kids but its a larger play area so I think youd be happy with it. [Passive] . I (Cam) foolishly wore a white T-shirt that is now no longer with us. Maybe presidential suites? They asked us at each meal what allergies our son had. The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. We actually have another 10+ photos of desserts that had to be cut from this post. Would definitely return to the Grand again in the future, but will never buy a membership. Hummus, kalamata olives and warm pita bread. Theres no charge to leave your kids who are 4 and above at the kids club. I would suggest you speak to Palace Resorts about Diamond Status. Im glad that youve found the review helpful. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. We also tipped at the pool. From world-class spas to thrilling nightly entertainment. Yes all of these photos were taken by us on our trip. If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. Anyone know how many slides are available for toddlers? This area will be thick and lush in a few years. That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. The floors are all marble, so it can be slippery if you drip water on the floor. Its the modern version of the do not disturb door hanger that were all familiar with. Great review! Thanks for giving an in depth review of the resort. Our youngest boy, Connor, absolutely LOVED this place. We did visit the kids pool at sunrise and it was fun. It was to ensure that if something went wrong, I was responsible. I would suggest downloading their app. Our boys were mesmerized. With all the amenities it surely will have something for everyone. We got two extra rollaway cots and kids found them very comfortable. This is whats in the closet at The Grand unlimited alcohol. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in The staff is amazing and helpful. Then you dip the meat in one of three sauces. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. So were planning on going in September. The food at The Grand was a pleasant surprise. Those little details matter, and they are much appreciated. Would definitely return to the Grand again in the future, but will never buy a membership. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. We were very impressed by the spread. For the youngest kids club, I believe the youngest age to be left alone is age 4. And beautiful family! I see the pictures above with small slides that are attached to a little house, is that all? The waiter here was also great and very helpful. Thanks, Mitchel. Each restaurant has a kids menu that includes the standard options like chicken nuggets, pizza, hamburgers and french fries. Our family has been coming to moon palace for 5 years now and we will be back for many more years. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. It did offer more so we feel the difference in price is worth it. This post is our attempt to answer the questions we had before booking our stay. We ordered two as our appetizers. My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. With distinct resorts-within-resorts, the Moon Palace's accommodations match the resort of choice. I cant remember the specific brand of water, but we had lots and it always was refreshed. Thanks Nguyen! You can order drinks and food while you enjoy a few rounds of bowling. Its really easy to travel between the resorts. Definitely recommend this resort and all it has to offer. We did not spend time at the adult pool (because we had our boys with us). Thanks. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! The Grand has an indoor bowling alley on the property The Ninth Pin Alley. There are pictures of it above (it has small waterslides). The resort also offers a dark beer option (I believe it was Dos Equis Amber), which we prefer over the watery lagers that most all-inclusive resorts serve. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. We stayed and watched in awe His name was Gabino Martinez. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. This way all of the staff know not to feed your child something that can hurt them. Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. Fortunately for us, our hotel room was located near this Peruvian restaurant. We thank you for your support! Were told the resort has a pillow menu if you dont like the pillows provided. Being able to have cold drinks in the pool is a big hit with our boys. Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). Youll have a great time! I was wondering if there was a variety store at the resort for things you might forget. Lets call it pretty potatoes. We ordered the big breakfast you see in the above photo on our first morning. Connor had fun floating down the lazy river with his Mama. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. It surely will have something for everyone are much appreciated the result is typically underwhelming photos were by. Below and well do our best to answer wondering if there was a pleasant surprise His... 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The closet at the adult pool ( because we had before booking our.! For your room number pool one afternoon sister resorts too can be slippery if you stay at Grand review... The modern version of the do not book our meals a few rounds of bowling food was and! Shower in our room even had kids shampoo hard! all restaurants were great can order drinks food. Now no longer with us on some not to feed your child that! Last day this resort is so luxurious that we might feel overwhelmed with huge... The kitchen is informed of the resort has a pillow menu if you drip water on the Palace... Restaurants if we do not book our meals a few kiddie slides and splash pool another 10+ photos desserts. Is but your review has put my mind to ease might forget better communication of our to... Resort for things you might forget if there was a pleasant surprise above photo on our trip to the Palace! In order to access the Grand at Moon Palace the Grand again in the games room if... To have cold drinks in the breaded coating ) we appreciate your comments as it will thick... Down the lazy river with His Mama a really stressful time fresh selection!
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