However, ticket sellers are not allowed to make false or misleading claims about the availability of tickets. know that they are using a ticket resale platform rather than the authorised seller. This means that where an event is cancelled or significantly changed, consumers may have a right to a refund. You can only cancel a. . Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. You may also be entitled to compensation for damages and loss. All rights reserved. "Even when I log in to MyTicketek [online portal], as soon as you log in it has my tickets for the Backstreet Boys.". The referee works with both sides to try to reach an agreement. "Others, sadly, are still not so lucky," she said. What a disgrace!! But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". Companies can ask for reviews via automatic invitations. A police report or crime number to confirm the theft(Self-declaration not accepted). A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Aug 20 2019 01:10 PM . I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. You can vary it to fit your particular problem. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. I have now been trying for a refund for 6 months. If you buy a ticket because of a false or misleading statement, the Contract and Commercial Law Act may entitle you to obtain damages. We use these reports to inform our education, compliance and enforcement work. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. means a requirement to move address imposed on. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Version 5.22 B81 R0 There is no reason for Ticketmaster to exist. Its good to understand what youre entitled to but remember to be patient, as event organisers adjust to this unexpected situation. Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? 2023 Trustpilot A/S. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. 5 days ago. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. If a business breaks the consumer law when selling tickets, we can investigate. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. After multiple emails to Viagogo, Kent has been refunded $280. Find it difficult to get your money back. Terms and conditions might include a'force majeure'clause to cover unforeseen circumstances. So now this 3rd got their refund plus keep my money. Read more in the Viagogo ACCC media release. We/Us/Our We are the Booking agent with whom You made the Booking. 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I can not believe in this day and age HOW BAD this company is. Attend participate in, take part in, use, or be present at. Data from these reports informs what we investigate and what enforcement action we may take. A concert was cancelled and the they said they would refund me now they say a store credit. They need a better system and more staff it seems. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. "We are currently processing up to 20 times more refunds per month than before the pandemic and our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can. COVID continues to wreak havoc on the music industry two years into the pandemic, with patrons growing increasingly concerned and frustrated around ongoing ticket refunds following event cancellations. The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. For example, the terms and conditions may say under what circumstances you will receive a refund. System is impossible to use, does not provide any hint of helpful advice or service. It's likely our team will then need to direct . Thank you Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. They may even use the word "official" on the website or in search engines to mislead you. To find the most appropriate organisations to help you with your problem or complaint, view our Who to go to for help page. If you paid by credit card, you can also check with your bank about chargeback options. The exception is Major Events, eg the Rugby World Cup. The ticketek page is an absolute joke!!! A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. If your problem or complaint falls within our jurisdiction, view Step 1 - know . We use this data to inform our education, compliance and enforcement work. When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. You can also seek legal advice by contacting a legal service in your state or territory. - Meanwhile, other customers Julie, Kerry, Mia and Heather said they're also fed up. "On (November 24) I got an email and I got a call saying the money was being refunded and it would be in the bank account within 30 days, so we're still waiting," Julie said. Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Some ticket resale sites can look similar to official ticket sites. Chargeback rules are set by credit card companies, such as Mastercard and Visa. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. I appreciate that the tickets are not required until March 2023 but this matter is of . Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. I have attached a photocopy of my receipt as proof of purchase. Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. If you have paid for premium seats and they don't match what you think you've bought, complain on the spot you may be able to get new seats. "However, there are always instances where an automatic refund is not successful, most commonly because a customer's credit card details have changed, which is a much more complex refund process," they said. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. What to do?? Ticket resellers must follow certain rules so that consumers are sufficiently informed. Do you know more about this story? Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Make a complaint(external link) Commerce Commission. "We do know that there are businesses out there that are really pushing the limits.". Tour annoucements, info and special offers! "I was devastated, I just cried all night," Ms Davison said. Some businesses might offer refunds, credit, or free cancellation as a gesture of goodwill. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. "So, we're going to have to work really hard to rebuild that confidence.". 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