Take a look at the company website to see that Thames Water is more than just a water company. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. How would you react in this situation. We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs Do you know what this job is doing and your responsibility? Any further Q? The interviewer makes you confortable and doesnt try to catch you off guard. It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. I have never in my life had screening so in depth. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Why do you want to join Thames Water. The process took 3 weeks. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. I interviewed at Thames Water. Sign In Explore Call us using our official call line 0800 980 8800. Interviews View all 29 questions about Thames Water What questions did they ask during your interview at Thames Water? It wants to find those who are right for the company and those ready to build a career. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. Situational questions where you must think clearly Since this process is no longer in-person, it has been adapted from traditional assessments. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. I interviewed at Thames Water in Jul 2022. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. It believes in hiring based on passion, personality and inclusivity. Why do you want to apply to this company? Do you need any job adjustment? All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. All rights reserved. Why do you want to apply to this company? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Received detailed, actionable feedback after R1. Who else can charge more for such a diabolical service? salary, working time, benefit, .. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. I interviewed at Thames Water. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. WebIf you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. I applied online. Nov 2, 2022 www.computing.co.uk UK drought: Thames Water asks datacentres to consider using 'raw water' to cool their sites It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Received detailed, actionable feedback after R1. Through Microsoft team for 45 minutes with two interviewer. Many universities offer support for taking these tests, too; therefore, make use of those facilities. Through Microsoft team for 45 minutes with two interviewer. What did you learn? WebContact us | Thames Water Top of main content How can we help? Asked 16 April 2017 very long interview We make a daily difference to our 15 million customers by Go to similar: Manager jobs Apprenticeships play a key role in our success delivering life's essential service to our customers. What is the consideration when you apply for a job/ company? Thanks. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. Seemed less about professionalism, more about level-headedness. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Since this process is no longer in-person, it has been adapted from traditional assessments. Two stage process and introductory call. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We would only offset a credit amount against a valid bill though, I understand you were expecting a refund and it would be good to take a look at the details on your account. The worst! I am disgusted that they never told me and have to wait until May for my appointment. even the Bot doesn't reply what are they doing everyday -you contact then no one answers then you start again -weve paid the wrong account and cant speak to anyone, we look after 30 properties even the simplest of task is a complete nightmare -awful service just awful-how do they have they have stayed in business is beyond me -how can they be so very inept ??? Have you applied to Thames Water in the last 6 months? They even sent someone to look at it in Jan and have ignored it since. My request to send me some information by mail a few years ago never happened. How do I make them stop? Are you aged over 18? Avoid this god awful company. Explain how your previus experience is related to the job applied for. Approximately two weeks from first interview to job offer. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. a) Initial Question I applied online. Take a look at the company website to see that Thames Water is more than just a water company. Seemed less about professionalism, more about level-headedness. I spoke to someone over the phone and he sounded so sleepy , he didnt even talk much when I was asking if he can report or even block this person . From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. how would you communicate to change situation ? I applied online. Thames Water is the biggest water and sewage company in the U.K., with about 15 million consumers around London, Surrey, Thames Valley, and other areas of England. All rights reserved. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. I am now complaining. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Search for the company you'd like to call. I was also given a situation to assess my knowledge. However, you can be one step ahead by reading more. The process took 1+ week. Be the first to find this interview helpful. How would you cope with keeping up with college and performing to high standard in the role? Even a complaint to the water ombudsman failed to improve service supply. Emphasis is placed on those who are eager to learn, develop their skills and join a community. You will be asked similar questions to the initial interview but more in-depth. Find out how we combat fake reviews. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. There has been a leak outside of my house for months. Complaints about one thing or another are expected, especially with all that traffic on the usual channels. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. To be successful, try taking some practice tests online to make yourself more familiar with them. Thanks. If you can have a unique take on some of them, they will be impressed. What kind of passport you're having? Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. An absolute shambles of a company to even attempt to get a job for. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Do you need any job adjustment? Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. I asked to speak to a "human agent" but there's been no response.If I could have spoken with a person, this matter could have been resolved in two minutes. Followed by a tour of the premises. Do you have the right to work here? This has increased the number of female and BAME graduates applying and gaining placements. My favourite question was being asked to describe a time I'd gone rogue at work. What is your salary expectation for this role? I applied through other source. Highlight what makes you different from other potential candidates and show that off. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two Hi, I'm sorry there've been issues with your meter installation. Be the first to find this interview helpful. I had no idea TW were this bad! How to Contact Thames Water Customer Service Fast. 26 instead of 50. Two stage process and introductory call. Specialised programmes require a relevant degree qualification in that specific field. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Received detailed, actionable feedback after R1. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. Why do you want to work here? The presentation was on our idea of what projects we'd be working on. Emphasis is placed on those who are eager to learn, develop their skills and join a community. how would you communicate to change situation ? From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. Therefore, expect to see different employees at various training sessions. All handled directly by the hiring manager which was refreshing. Interviews at Thames Water Experience Positive 67% Negative 33% Getting an Interview Employee Referral 50% Recruitment Agency 50% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Thames Water Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs I interviewed at Thames Water Utilities (London, England) in Jul 2020. Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. (He also wanted to take photos of our washing machine and dishwasher. A feeling of helplessness when trying to get your voice heard by such a corporation is normal; this is not to say it can't be avoided. 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