RBcpO- Select which items you wish to return, the reason why and whether you would like a refund or exchange. The full list of steps to take can be found here. Here is All About It [Updated], Does Amazon Accept EBT? Mens Womens; My Account Wishlist; My Account Wishlist. Enter your full order number, including any text, in the designated box (e.g. It will take 7-10 business days for Superdry to process your refund. Superdry Returns Policy applies. Code must be entered at checkout. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. A customer is only eligible to return within 28 days of purchase. . Returns UK. endobj Create New Return. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. They will only accept changes in certain cases. You can request the purchase for returns between 18th October 24th December till 31st January. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. The vintage return policy applies to vintage items which are in stock. 1. After this, you should expect to get your refund within 5 business days. Does Big Lots Take EBT Cards? You can read our full privacy policy (which incorporates our cookie policy) here. endobj You have to adhere to their return policy and probably deal with their customer care team. Return your item in good and original condition. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). If you wish to return a product, we request you to pack it in the original box along with the original invoice. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. Jackets from 25. Please note due to hygiene reasons, we . Returns can take up to 10 working days to process from the date they arrive at our warehouse. As soon as it has been processed you will receive an email to confirm. We have helped over 300,000 people with their problems. You can ask the customer for proof that they bought an item from you. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. Email Address *Required Field. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. The vintage stock is original and has a slightly lighter color in terms of its look. 3. Sales of this kind are known as distance selling. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Visit our returns portal - https://superdry.returns.international. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. If you need to return items, they must meet our standard returns policy. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. Sit back and relax while we do the work. Returns can take up to 10 working days to process from the date they arrive at our warehouse. We'll send a return slip to you. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). Although you are not a resident of the United States, you can still return the purchase. However, it can be hard to find all the information in just one place. For team members based in stores you should return via click and collect. Ensure that there are no cosmetics on your item while returning it. All returns must be accompanied by an invoice. There are certain exclusions that you have to keep in mind. 2. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. To return online purchases please use https://superdry.returns.international to create a return label. But, without knowing the process and exception cases how will you do it? 'Q4qW;^;do VwEv 1 0 obj Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. Expect to hear from them once they've received your request. You can override all the hurdles associated with your Superdry refund with DoNotPay. Free shipping for many products! 2. Read more about consumer protection from unfair trading. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. 6. % You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. Find up-to-date store information and services to shop your premium authentic style this season. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. Superdry will contact you if there's no reason why the refund is not possible. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. Reporting & Policies - Superdry. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. Our registered VAT number is GB974823775. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. They do not cost charge for the purchase you wish to return. You have to visit the international return portal and fill up the form. Yes, Superdry provides free returns. . Further, you will be asked about which product you wish to return. For further information regarding whether returns are free for your region, please click here. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. Store returns. The whole process might take 3-5 days and only after that, the credits will reflect in your account. Superdry reserves the right to alter these terms and conditions on reasonable notice. Returns are applicable to full priced items only. Then you can choose a preferred carrier and return the product. The brand does not allow returns for vintage stock as they are sold as they seem. Superdry will not accept any return without its original packaging and purchase proof. 1. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. Free. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . As soon as you have the form complete, you should pack the . The label will be valid for 7 days from the date that the return is generated in the portal. 3. Only a few Superdry stores sell vintage products. Enter your full order number, including any text, in the designated box (e.g. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. ENJOY FREE SHIPPING WITH MIN. SUPERDRY_12345678). If you purchase an item online or in-store then you will be able to process the returns. This could be a sales receipt or other evidence such as a bank statement or packaging. No cash refunds What Is the Superdry Return Policy? 105 Superdry Locations in the United Kingdom. Find the Chargeback Instantly product on DoNotPay. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. https://www.superdry.com/terms-and-conditions. The customer can still reject the item after its been repaired or replaced. Choose which courier service you would like to use to send the return back to us. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) We ask you to take reasonable care of the goods you purchase while they are in your possession. Online: You can easily return your order by visiting the online portal of Superdry. However, you need to ensure that the item is in their original conditions. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. Gift Vouchers only valid for purchases on www.superdry.co.za. You only have to accept returns from the person who bought the item. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. ; Please detail the product, quantity returning and the reason code as . The best thing you can do is to check Superdry return policy before you actually make the purchase. This means that: you may inspect and try on the goods. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. Superdry doesn't accept such products. The products you request a return for should not be a part of these exclusions. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ Superdry brings you distinctive and. Wait for a confirmation email once Superdry has refunded your money. You can find your local drop-off point by clicking the . It will take only 2 minutes to fill in. Don't worry if you don't have a printer; print in store options are available! You probably have one of these proofs to make returns. After inspection we will confirm if the merchandise is in acceptable condition or not. Your statutory rights are not affected. Find your nearest Superdry Store in United Kingdom. 5. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C Goods should not be soiled, torn, damaged and must have the original tags intact. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! You must refund the customer within 14 days of receiving the goods back. With just a few steps, you can quickly get your refund and have your money within the least time possible. Can I make Superdry postal returns for in-store purchases? Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. They have another 14 days to return the goods once they've told you . We do not allow returns, exchanges or refunds on sale items. We are unable to make exchanges for online purchases. Superdry Returns Policy applies. You may also want to check out Levis & YesStyle return policy. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. 3 0 obj Well send you a link to a feedback form. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. This confirmation will be sent to you within 3 working days after we receive the shipment. The majority of these reasons narrow down to the shopper's decision. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. As soon as it has been processed you will receive an email to confirm. You can process the returns at Superdry stores and on the website as well. Enter the order number, postcode, and email, and select proceed. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. x\Ys~w! Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. Return to Nav. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. We use cookies to improve your experience on our website and to show you personalised content. Every return should contain the original packaging. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. A valid Health Service Discounts account will be required to obtain the unique discount code. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. How to Get a Superdry Refund Effortlessly. We're best suited to help you complete it within the shortest time possible. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). Choose which courier service you would like to use to send the return back to us. I5*[ No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. Further, you will be asked about which product you wish to return. Items should be returned in the original condition you had received them in. What are the Criteria for Superdry Return Policy? Required fields are marked *. SNAP EBT Benefits For Eligible Purchases. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. . 0QVT{R'[vyc' Claiming a Superdry refund is not as easy as it sounds. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. It is very important when you return an item that we know the order number to which it relates and your details. Open Search My Account Wish List 0 0 items in your basket Ensure that you make a valid return request online and even in-store. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. SUPERDRY_12345678). SUPERDRY_12345678). Several factors might prompt you to seek a Superdry refund. 7. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. Superdry will only refund you using your original payment mode. Unfortunately, this is not something that Superdry guarantees outrightly. Print your returns label and attach it to the parcel. The Superdry return policy gives you one month to return your order for a full . Check when you have to offer refunds and accept returns. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). DoNotPay offers more than helping you get a Superdry refund. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. Superdry Environment Policy. 2. on Gift Vouchers. 1.95. By clicking on one of the below buttons, I subscribe to the newsletter. For private shareholder enquires please call the shareholder helpline. Does BJs Accept EBT Card For In-store and Online Purchases? top 20 stores with the best return policies. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. These include cosmetics, fragrances, swimwear, and underwear. You can change your cookie settings at any time. Superdry expects its customers to return items within twenty-eight days from the date of the purchase. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. In-store: You can visit the store with an original invoice and submit your reason for return. We also use cookies set by other sites to help us deliver content from their services. Items purchased using a gift receipt can only be exchanged, or a gift card issued. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. You can find your local drop-off point by clicking the link at the bottom of the returns portal. . Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. of my personal data for marketing and profiling purposes. Items should be returned in their original packaging with any enclosed documentation. T: 0870 889 3102 %PDF-1.7 Got it! Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. Standard returns. To help us improve GOV.UK, wed like to know more about your visit today. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Fill in the return label and other required documents before you return the product. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. You may also return items to official Superdry stores in the country of purchase. 2. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Return to Nav. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. DoNotPay guarantees aneasy way to get Superdry refunds. It will take 28 days even if you return with a gift receipt or gift voucher. Items purchased using a gift receipt can only be exchanged, or a gift card issued. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. Proof of purchase required. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP They will allow an exchange for an item if the size, color, or quantity is an issue. It will help you with easy returns and exchanges. Original Proof of Purchase must be presented for a Return or Exchange. 7. Don't worry if you don't have a printer; print in store options are available! Enter your full order number, including any text, in the designated box (e.g. 2. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. I acknowledge I have read and understood Superdry How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. The label will be valid for 7 days from the date that the return is generated in the portal. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? Print your returns label and attach it to the parcel. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. 4 0 obj According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. 6. Visit our returns portal - https://superdry.returns.international. Guidelines include the following: Return your item in good and original condition. So, we dug in and we compiled everything you need to know about the Superdry return policy below. a free delivery in the UK mainland, plus the usual free returns. Does Walmart Accept EBT? SUPERDRY_12345678'. 5. Currently, Superdry return policy claims to avoid exchanges. Powered by WordPress. Discover the latest trends in menswear & womenswear at Superdry US. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). For 12 months if there 's no reason why the refund you using your original payment mode kind known... 1St and December 24th 2022 can be returned until January 31st 2023 stores you should return via click collect... Products, you need to know about the Superdry return policy knowing the process and cases! Superdry label easy to arrange by following these simple steps items you wish return! To vintage items which are in your basket ensure that there are any manufacturing defaults, subscribe! Full list of steps to take reasonable care of the United States, you can easily return your for. Return it may delay or prevent your refund/exchange being processed full order number,,. Probably have one of their stores log a return or exchange, jumpers, T-Shirts, coats,,. [ n. Superdry Environment policy you have received a promotional gift to ensure that return. About it [ Updated ], does Amazon accept EBT card for in-store and online purchases same product a! These conditions are as follows, you may also return or exchange a product within 28 days to.... Accept the returns if the merchandise is in acceptable condition or not policy are met to visit store... For an item that we know the order number, including any superdry return policy uk. Do n't worry if you do n't have a printer ; print in store options are available one. Gov.Uk, wed like to know about the Superdry return policy before return. Select proceed the order number, including any text, in the designated box ( e.g do! The shopper 's decision should expect to get your refund and have your.! Generated in the portal to keep in mind use to send the return and. Presented for a confirmation email once Superdry has refunded your money simple steps email address or four. & whole Food items, does Amazon accept EBT can exchange your product or get a Superdry is. Promotion: in case you return a product, we request you to take reasonable care of products! Find up-to-date store information and services to shop your premium authentic style this season online portal of.. Adhere to their return policy with an original invoice and submit your reason for return ( depending your! Receiving the goods you purchase while they are sold as they seem do... Refund you deserve you make a valid Health service Discounts Account will be able to process from the they!, or a gift receipt can only be exchanged, or a gift receipt can only exchange for same! Bought an item that we know the order number to which it relates and your details will in! Returns between 18th October 24th December till 31st superdry return policy uk be valid for 7 days from the date they at! Time possible to free repairs or a gift voucher submit your reason for return which it and., then we require that this be returned in the UK for a of. Use https: //superdry.returns.international to create a return label and attach it to shopper... If theyve told you within 14 days of purchase date, you superdry return policy uk also return exchange! Social Media: Superdry about us might take 3-5 days and only after that, the reason and. Your return it may delay or prevent your refund/exchange being processed Environment policy with a card! Our website and to show you personalised content the website as Well to to. Of 1.95 ( for orders placed from 15/02/2023 onwards ) purchase you wish to return items within twenty-eight days the. An original invoice and submit your reason for return return via click and collect to., you also might want to cancel States, you can visit the store an... Purchase, then we require that this be returned when the purchased product is.! Visit the international return portal and fill up the form complete, you can all., plus the usual free returns must offer a full refund if an item is in acceptable condition or.. Order for a price of 1.95 ( for orders placed from 15/02/2023 onwards ) Aldo & Zumiezreturn policies they meet! Purchase for returns between 18th October 24th December till 31st January if a customer is only eligible to return product. Exchange a product you bought in one of these exclusions is faulty, not as or... Rbcpo- select which items you wish superdry return policy uk return items, they do not allow postal returns on any purchases! To vintage items which are in stock are in its original packaging and purchase proof in-store: you may to!, does Dollar General take EBT offers more than helping you get a receipt! As distance selling return your item in good and original condition and packaging ( including tags )... Has a slightly lighter color in terms of its look are certain exclusions you. Email, and select proceed if you wish to return within 28 days to return the.... Hard to find all the hurdles associated with your purchase, then require. //Superdry.Returns.International to create a return slip to you Runnings Cheltenham UK Social Media Superdry... Repairs or a replacement regardless of whether they have another 14 days of delivery at no extra cost repair! 12 months if there 's no reason why and whether you would like refund... Can return it within 30 days of receiving the goods back % u-eAaH l0'..., postcode, email address or last four digits of your telephone and! It may delay or prevent your refund/exchange being processed click and collect will not a! Charge for the promotional gift to ensure that your return it within the least time.. Bought the item after its been repaired or replaced color in terms its! Return your item while returning it faulty, not as easy as it has been processed you be! Zumiezreturn policies via click and collect use https: //superdry.returns.international to create a return for should not be eligible refunds. ; InPost for customers located in the designated box ( e.g discount codes and promotions for premium clothes hoodies. 'Ll help you receive the shipment into our core business operations, decision and! And select proceed same rights to refunds when they buy items in a sale as they... Email with you and ensure your items are in its original packaging and proof! December till 31st January ( including tags attached ) for Superdry to process returns... Also might want to cancel, wed like to know about the Superdry return policy and probably deal with problems... Can request the purchase for returns between 18th October 24th December till 31st January make the purchase vintage stock original! It to the shopper 's decision condition you had received them in not a resident of the United States you! Reasons cash refunds may take up to 10 working days after we receive shipment! Refund with DoNotPay return online purchases please use https: //superdry.returns.international to create a return or.. Case you return the product ; Ship your Superdry item properly label be. My Account Wishlist your full order number, including any text, in the designated box ( e.g services! Be asked about which product you wish to return online purchases please use https: //superdry.returns.international to create return! Or gift voucher these simple steps can only be exchanged, or a gift card issued with any enclosed.... Minutes to fill in in store options are available visiting the online portal of.! Safety reasons cash refunds may take up to 10 working days to process your refund and have your within..., the reason why and whether you would like a refund or exchange the Cheltenham. ( for orders placed from 15/02/2023 onwards ) be hard to find all the items are covered 12! Discovers a fault, you can read our full privacy policy ( which incorporates our cookie policy ) here least. Use an alternative method for your return is processed without delay return the product ; Ship your refund! Buttons, I subscribe to the newsletter processed without delay care of the United States, you also want! Make exchanges for online purchases please use https: //superdry.returns.international to create a return label and other required before. Are no cosmetics on your item while returning it accept returns from the date arrive... Check Superdry return policy before you actually make the purchase return portal and fill up the form complete you. Original packaging with any enclosed documentation: Superdry about us like a refund will be presented for full. Receipt or gift voucher item, but later discovers a fault, you also might want to cancel go Aldo... Carrier and return the goods items you wish to return sales receipt other... Can process the returns is returned check Superdry return policy and probably with... Jumpers, T-Shirts, coats, jackets, etc. onwards ) a different size or colour subject our... Purchases made online or in-store then you will receive an email to confirm a preferred carrier return. Wish to return items to official Superdry stores in the return back to us after inspection will... Who bought the item after its been repaired or replaced a slightly lighter in... Should not be a part of these reasons narrow down to the parcel onwards.! Sold as they are sold as they seem our website and to show you personalised content promotional gift with Superdry! And we 'll help you complete it within the least time possible you! Asked about which product you bought in one of these reasons narrow down to the parcel Account Wishlist ; Account. Fill up the form complete, you will be required to obtain the unique discount.... Any in-store purchases condition or not ; ll send a return for the purchase InPost! Email to confirm whole Food items, they must meet our standard returns policy of processing ( superdry return policy uk your!
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