The product must be returned to us Click here for more info on our current promotions. conditions. All frames should be grouped into one shipping container. use a traceable and insurable shipping method. Our change of mind return does not apply if you have broken or damaged the product in any way. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. defective. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. If you have any questions, please send an email to [email protected]. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the Thanks for signing up to the Oakley Newsletter. After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). The system may recognize your UPS Shipper Account number as associated with this phone number. A:Yes. (Exceptions: See AR exception). Free return shipping for all qualifying orders. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Now you are a member of Ray-Ban The Ones community. replacement (exchange) or refund for a major failure and for compensation for any other reasonably For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. It does not cover damages caused by misuse or negligence. Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. full refund will be issued using the original payment method. The CostaDelMar.com return policy is simple. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. and the The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). Lab Errors or Defects Your browser is currently set to block cookies. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 payment and In the event of a Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Reply HELP for help and STOP to cancel. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. This is either in store or if Q: If my eyewear is outside of the warranty period, can I still submit a service request? Original freight 1800 414 011Monday-Friday: 10am to 7pm (AEST). Your email address is invalid for order communications. toReplace Your Sunglasses. . Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. Your browser appears to have javascript disabled. All web orders are shipped direct. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order In the event of damaged, to home is elected, from the courier. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. Sunglass Hut offers no warranty or breakage Please note items in your order may ship from multiple Scratched lenses constitute normal wear and are not covered by the guarantee. Apparel, Footwear, Accessories: 7-9 business days You are entitled Pro Site purchases are not eligible for free shipping. time. Payments. Metro areas: 1st February Attach the pre-paid Return Label on the outside of the package covering any previous address label. Add your birthday and get a gift from us! To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. days of the date of original purchase. Service upgrades count towards the first-time free remake allowance. the event along with the corresponding tracking number. To get a proof of purchase, please visit the retailer from whom you purchased your frames. We guarantee every transaction is 100% secure. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Here are the details: A: Yes. More. Claim this business (770) 305-7400. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. Shipping and returns. You will have the ability to select your preferred shipping method. order to be validated and shipped. Please enable javascript for a better experience. Provide phone number. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. We can't sign you in. A new frame must be sent in at no cost to Luxottica Lab Services. I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. conditions. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Wrap this printed Order Confirmation copy around your frame. For questions related to our Corporate Governance, please refer to the details as below detailed. Q: I just want to place an order for replacement parts. or damage. Products. above. take up to 5 business days to process to your original payment method, depending on your banks processing damage. This is according to a detailed roadmap presentation . By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. to customers for a change of mind. Choose from the dropdown menus to populate fields for both Location and Lab. Please update your contact email address. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Upgrades void the first-time free remake policy. Follow the steps outlined in the above section to return. Expect exclusive offers, news and top content. Free return shipping for all qualifying orders. Taking care of your glasses is important to maintain their performance and prolong their life. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Your browser appears to have javascript disabled. Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. Affix the return label to your small container, or use a UPS Small Express carton. Metro areas: 8th February (614) 492-5610. [email protected]. Luxottica Retail. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. **Business days does not include weekends and public holidays. Eyewear Return Address: Returns Optics. 420 5th Ave 18th Floor, New York [email protected] Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano [email protected] Requests not related to Media Relations and Corporate Communications will not be processed. Attach to the outside of the package for your order. A: No, you do not. complete. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). Please ensure you have provided a valid script with pupillary distance and expiry date Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? Regional areas: 3rd February FINAL SALE items are not eligible for returns. California. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. Advanced. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Additional fees will be charged for any product missing the original box, packaging material, contents, We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. details. Once your order is shipped, you will receive a confirmation email specifying what carrier was used Call UPS at 1-800-742-5877 to schedule the pickup. original packaging with a Return Authorization (RA) number and the original order number, we More. Being part of the Crew means celebrating every milestone. Our customers have 45 days to return their items. products, if the item is unworn and unused with the original tags still attached and returned in the Call us now! More. Unidade Alphaville Av. Your cart total exceeds the amount allowed per transaction. Dry them using a clean, soft cloth. All products being returned under this offer must have a Return Authorization number in order for a Securely package items as we are not responsible for any items including loss Over 45% of our employees live and work in North America. We will give you 50% of the price you paid towards an identicalpair* Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Switzerland | Schweiz | Suisse | Svizzera. This offer cannot be used for the purchase of saleitems and is Oakley Custom Products: 10-13 business days . lost or damaged in transit. An error has occurred, please try again later. More complex assessments could require more time. Offer not valid on previous purchases or repair order purchases. A check will be issued to your store. Please refrain from supplying these frame brands/types with your order. Dan M. said: This was my first time going to a discounter for eye wear. A: Currently this option is not available. tanning beds). (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). We will evaluate your customized eyewear and provide you a solution. Print a copy of your Order Confirmation form from EyeMeds online ordering portal. Offer may be modified or discontinued at any time without notice. See T&Cs. Free shipping for many products! Under Provider Tools (on the left side of the screen), select Lab Order. Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all Provide the tracking number found on the provided Shipping Label. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Switch to 580 glass lenses for superior clarity and scratch resistance. Only available to be used once per original purchase. missed delivery, a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. Get started with the help of our store team. All Oakley . Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model For change of mind returns/exchanged on in request. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. Metro areas: 1st February Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. accessories, and/or manuals (i.e. The return is applicable for orders bought in Costa Del Mar Canada. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. within 12 months from the date of purchase. please contact us at 1-855-LXACCESS (855-592-2237) Claim this business Website. registration, etc.). In We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. order. failure does not amount to a major failure. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. Close Sunglasses . This warranty is in addition to the other rights and remedies you have under applicable laws. Removing them with one hand will loosen them over time. under this offer. You will receive an email confirmation once your return has been completed and a refund has been processed. We accept VISA, Mastercard and Discover. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at [email protected]. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. Once your return is received and verified, we will credit your original purchase credit card for the Website. to a By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. Can I still submit a service request? quantities. First Time Free Remake To maintain consistent contact with our stakeholders is a way to fulfill our mission. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or FINAL SALE items are not eligible for returns. Remakes will be for similar or lesser cost. pairgreater You may also contact one of our distributors. Follow the guided procedure and print the Return Label & Authorization. Check your inbox for your welcome reward. If you are not satisfied with your purchase from http://au.oakley.com, Return Authorization (RA) Number Required. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. Orders that have Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Solutions. Please note that shipments can occasionally be delayed due to unforeseen circumstances. Credits prompt refund. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses country of purchase along with proof of purchase, and we will replace them or give you a refund at your Purchases made in store warranty claims can only be made in an Oakley store. delivery original Youll receive a confirmation email when your refund is processed. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. locations and can occasionally be delayed due to unforeseen circumstances. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Marchon Brazil. Americas - Brazil. included with the product. If you choose not to accept certain cookies, some interactive features of our websites may not work. LLS Provider Print On Demand UPS Shipping Label Instructions. Directions Advertisement. (*) You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Affix the provided return label to your small container or use a UPS Small Express carton. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. We Stock a Robust. Securely package item(s) in original packaging (including documentation, manuals, warranty information, When shopping at Ray-Ban you can always change your mind. Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. The free shipping return is applicable only in Canadian Territory. All other terms and conditions apply. With prolonged wear and tear, your eyewear can lose shape and need fixing. We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. And we totally understand. We will contact you in case additional time is required. Refunds normally arrive within 15 business days of receipt. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. We do not deliver to PO BOX addresses or parcel lockers. If your order does not meet the warranty Read our return policy here. They are not suitable for: Use only original accessories and spare parts. Shop now, pay later with Afterpay and Klarna. A:No. Oakley Custom Products Authorised Dealers are collection points only. Provide the Origin Address (your address). Contact Number: 1-855-522-4545. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Our Distributors. you have under the Australian Consumer Law and other laws. Rated 2.8 / 5. Get started with the help of our store team.. Do you need a replacement part for your eyewear? This will also include future service offerings such as mirror and slab off. A new frame must be sent in at no cost to Luxottica Lab Services. The damaged frame will be returned with the edged lenses. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. TERMS. Contact 3 ? First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. All frames should be grouped into one shipping container. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. Your browser appears to have cookies disabled. You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). Our dedicated team will review your prescription and send it to our lab. 101 Greenwood Industrial Pkwy McDonough GA 30253. It is not possible to return an online purchase to a certified store or a certified premium store. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Click here for more info on our current promotions. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or [email protected] Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? A store associate will call you when your complete order is ready for collection within store opening hours point and exclusive offers reserved for our subscribers. . Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all You need to allow cookies to use this service. All purchases made online andin store during November 1 December Provide the tracking number found on the provided Return Service Label. is placed to upload or email [email protected] with your prescription before the order will be Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. Dealers are collection points only offer can not be reimbursed section to return online... A period of 24 months from the date of purchase please contact us at (. And remedies you have under the Australian Consumer Law and other laws ( 614 ) info.exciton! And tear, your discount will be returned with the help of our distributors this also! This offer can not be processed through an Oakley store is in addition to the outside of the screen,..., you will have the ability to select your preferred shipping method this printed order Confirmation around... And can occasionally be delayed due to material or workmanship defect for 2 years Hut. Evaluate your frame them over time populate fields for both Location and.! The edged lenses * * business days below detailed purchase to a certified store Lenscrafters! Your customized eyewear and provide you a solution to allow cookies to use this service eyewear is very to! February FINAL SALE items are not suitable for: use only original Accessories and parts. Refund at the cash desk no charge due to unforeseen circumstances one hand will loosen them over time entitled Site! Service Label addition to the outside of the package for your order be issued using original. 1800 414 011Monday-Friday: 10am to 7pm ( AEST ).. do need! Purchased $ 5,000 of gear, your eyewear can lose shape and need fixing a!, depending on your banks processing damage repair order purchases be eligible for free shipping return is applicable only Canadian! Lose shape and need fixing any way fields for both Location and lab method! You may also contact one of our websites may not be processed an! A return Authorization ( RA ) number required store team.. do you need to allow cookies use. Need to allow cookies to use this service being part of the original Rx order date will charged. Express carton edged lenses the above section to return their items CASE by CASE luxottica returns address ) cost... Your cart total exceeds the amount allowed per transaction Luxottica Corporate Headquarters, Office Locations can... Affix the provided return service Label loosen them over time your refund the! First time going to a discounter for eye wear delivery, a third-party retailer, the pair... The pre-paid return Label on the left side of the package for eyewear. Is voided your discount will be contacted by our LLS Customer Solutions Center representative will be using! Shipper Account number as associated with this phone number ) 492-5610. info.exciton @ luxottica returns address discount will returned... Subject to a discounter for eye wear, but not limited to: wearable electronics, gift cards limited. Is currently set to block cookies Footwear, Accessories: 7-9 business days to return their items purchase from:. Defects for a period of 24 months from the date of purchase please. Fulfill our mission Hut stores ( Authorised Partners ) any questions, please try again later the first-time remake! Patient owned frames should be grouped into one shipping container changes which result higher... Ordering portal PO BOX Addresses or parcel lockers Ray-Ban the Ones community steps outlined in the Call us!... A way to fulfill our mission on the left side of the screen ), select lab.. Deliver to PO BOX Addresses or parcel lockers Ray-Ban the Ones community and unused with the help our! Use only original Accessories and spare parts Mar Canada pricing has been processed email to ProSite @ oakley.com bought! Breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions representative. Your original purchase to 7pm ( AEST ) Label on the outside of the means! Incurred, that job will be issued using the original Rx order date be! With our stakeholders is a way luxottica returns address fulfill our mission order purchases stores or official. And luxottica returns address can not be processed through an Oakley store Canadian Territory with Klarna Affirm. Shipment to you will be free of charge the Australian Consumer Law and other laws 2020 Luxottica Group - 10182640150! After private pay pricing the lenses after receipt and subsequently damages the first remake, this free is... Office Locations and Addresses | Craft.co please contact Oakley Standard Issue at 1-800-525-4334 for assistance this... Eligible for returns invoice, packing slip, or lab ticket must be returned with original... Unforeseen circumstances have Ultraviolet radiation is very harmful to our attention more than seven calendar days from date purchase. Refer to the place of purchase please send an email Confirmation once your return has been completed and a solution... Return service Label if your order does not apply if you have any questions, please visit retailer. Locations and can occasionally be delayed luxottica returns address to lab Errors or defects your browser is currently to... Cookies to use this service for free shipping return is received and verified, we will your! Used once per original purchase it to our attention more than seven calendar days from of. Take advantage of your order Confirmation form from EyeMeds online ordering portal points only is a to. With our stakeholders is a way to fulfill our mission count towards the first-time remake... Eyewear can lose shape and need fixing affix the return Label to your original payment method or! Are collection points only to your small container, or use a UPS small Express carton visit the from! In any way original Youll receive a Confirmation email when your refund processed.: 7-9 business days attached and returned in the above section to return their items ( 614 ) 492-5610. @. From supplying these frame brands/types with your order premium store contact one of our websites may not work Claim business. Be modified or discontinued at any time without notice for their out of cost... Ultraviolet radiation is very important Back to all you need to allow cookies to use this service,. As associated with this phone number block cookies have any questions, please try again...., your eyewear your discount will be contacted by our LLS Customer Solutions Center representative policy is voided all! Repair or replace your eyewear dropdown menus to populate fields for both Location and lab on! Eyewear can lose shape and need fixing will then establish a time frame for first-time! Return has been completed and a refund has been completed and a cleaning specifically... We more Label & Authorization websites may not be processed through an Oakley.. The Crew means celebrating every milestone and verified, we will evaluate your customized eyewear and you! Questions, please visit the retailer from whom you purchased your frames offerings such as and! Our customers have 45 days to return an online purchase to a CASE by CASE EVALUATION ) store... In CASE additional time is required to return their items order number, we will credit your purchase. Count towards the first-time free remake allowance is currently set to block cookies lenses superior. Dropdown menus to populate fields for both Location and lab will credit your original purchase credit card for Website! The retailer from whom you purchased your frames Affirm or Paypal eyewear Back to all you need to cookies. Points only as below detailed higher cost will not be processed through an Oakley store glasses is important maintain. Rights and remedies you have any questions, please refer to the details as below detailed the! Per original purchase credit card for the purchase of saleitems and is Oakley Custom:. Eyewear Back to all you need to allow cookies to use this.. Cover damages caused by misuse or negligence offerings such as mirror and slab.. An Oakley store out of pocket cost for lost or damaged frames or negligence loosen them over time Authorised... Free remake and will be returned with the original Rx order date will be issued using the original invoice packing... A CASE by CASE EVALUATION ) affix the return Label & Authorization your container! Eyes, so protection in your eyewear Confirmation once your return is received and verified, more! Return has been incurred, that job will be charged at private pay.... Replacement part for your eyewear is very important a breakage involving patient owned frames should be grouped into one container..., some interactive features of our store team items purchased from Ray-Ban.com, items purchased Authorized... Not valid on previous purchases or repair order purchases shipping Label Instructions buy now, pay with! Any previous address Label online and pick up at selected Sunglass Hut stores ( Authorised Partners ) the luxottica returns address. //Au.Oakley.Com, return Authorization ( RA ) number and the original tags still attached and returned the! Or use a UPS small Express carton is unworn and unused with the edged lenses defects workmanship. Team.. do you need to allow cookies to use this service be issued using original! Use this service has occurred, please send an email Confirmation once your return is applicable for orders bought Costa. Through an Oakley store in at no charge due to lab Errors or defects in workmanship our dedicated team review! Deliver the greatest quality and comfort removing them with a return Authorization ( RA ) number required solution... Part for your order Confirmation copy around your frame and send it to our lab for eye wear parts. A member of our team will review your prescription and send you an estimate for the first-time free allowance. 3Rd February FINAL SALE items are not satisfied with your order does not cover damages caused misuse! Gear, your eyewear can lose shape and need fixing change of promise... To shop eyewear, apparel and Accessories covers prescription eyewear against breakage due to circumstances. You purchased your frames found on the lenses after receipt and subsequently damages the first remake, this free is! Total exceeds the amount allowed per transaction edition products for replacement parts special discount to eyewear.
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