Advertisers above have met our Rules Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Furniture will also arrive assembled! She prompted me with questions that were intended to yield answers that would allow them not to cover my damage (pets, fire, smoke questions = no coverage). For home dcor, arrangements will be made to exchange the item. Be the first one to find this review helpful. It looks horrible! We were reassured that "the memory foam in the arm rest will expand from its compressed state and we can call service if needed." Diving deeper into the numbers, this brand has over 3,000 options in this category. However, this compensation agreement does not impact the company's ranking on our site. Corporate Advocacy Program: How to repair your business reputation. Also, the base for the mattress was delivered with a faulty electrical control box. Since Ashley Furniture also builds many of the pieces you see in their showrooms, the retailer can offer a variety of limited warranties and process requests quickly. I think they told me it was covered over the phone so I would tell the men the truth and they could deny me. The Tatum dining chair is fortified with stain-resistant 100% polyester upholstery. Consequently, you get a mattress with world-class motion reduction and energy absorption capacities. identified as such in the Company Details section of their profile. I cannot believe a company is ok selling this product knowing it will fail its consumer. |, Raymour & Flanigan Furniture and Mattress Store. 72c ^fl3g5abOX9 RX. Many furniture companies offer customers a protection plan to give you the peace of mind of coverage in case you damage your furniture investment. ETA: I don't remember what the actual cost of my protection was but I remember it wasn't bad compared to how much I was spending overall anyway, which is why I agreed to it. (with pics), Best Buy vs B&H Camera protection plan? Then to top it all, the lounge came in a box that needed assembly. And they don't do exchanges or refunds. PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables This is, by far, one of the most luxurious mattresses we have tested. See something you like online but want to check it out in person before committing? Addendum: They basically said it's not their problem. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I can't understand why the c.e.o. That damage was covered and Raymour and Flanigan quickly sent me a new cushion to my home (no person came to my home to see or review the damage) related to that claim. This went on for almost a week. NOTHING for weeks. Raymour & Flanigan Furniture - worst furniture store ever!!! Don't trust their sales people. Platinum Protection Plan; Mattress Delivery; Payment and Financing. Absolutely appalling! Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. to its name, this indicates that we receive compensation from the company in exchange for referring prospective Upon reading the protection plan details I found that rips, punctures, cuts and burns are covered but not animal claws, beaks or teeth. It is easy to be overwhelmed with this brands wide variety of recliners. Believe us when we say this is rare for the quality these products are brandished. 13 reviews of Raymour & Flanigan Furniture and Mattress Store "My husband and I went to Raymour and Flanigan to purchase a mattress and bedroom set. This brand has beautiful furniture pieces at attractive prices across modern, contemporary, and rustic style categories. Mind you, she's alone and no one sits on there but her. (It dropped in the front and turned into a sliding board when reclined.) Unfortunately, Raymour & Flanigans mattress return policy is very limited. All items are placed for you. Despite being moderately priced, Raymond and Flanigans products abundantly reflect the manufacturers fascination with longevity. I've ordered mattresses and box springs relying on manager's advice. Helpful? Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to ~ 140 stores & 30 outlets in the Northeastern U.S. 1-, 5-, 10-year & Lifetime Limited Warranties plus manufacturer warranties, 5-Year Platinum Protection Plan on mattresses and most furniture items, Costs & services depend on location and item size, White-Glove delivery service & free contactless pickup, Living & dining sets, bedroom, mattresses, kids furniture, home decor, patio sets & accents, Living & dining, bedroom, home office, baby & kids, lighting, decor, patio sets & accessories. It is comical what is covered and what isn't. Re: *did you get the raymour and flanigan protection plan? Copyright 2022 Consumers Unified LLC. Cookie Notice It also has a lease-to-own program through Progressive Leasing. Submit a complaint and get your issue resolved. Platinum protection plan is a joke! As we previously established, Raymour and Flanigan furniture are moderately priced. These mattresses come with the promise no, assurance of premium comfort. impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. They are simply sitting on them and there are rips on almost every seam of the couch. Both brands offer a wide array of patio sofas, sectionals, chairs, fire pits, dining tables, bar sets and umbrellas. I guess it's worth it if I end up needing it. The cost varies by item. Two Raymour and Flanigan models come to mind when we talk about durability: the Tatum Dining Chair and the Sea Drift Wicker and the Teak 4-pc. In this category, this brand offer over a thousand lovable options. You can easily see where it is in stock and then head over to the showroom. Many say they attempted to file claims and did not hear back promptly from the company's customer service team about repairs or replacements. Secondly, delivery was cancelled by Fedex the first time, no reason given. The love sectional sofas range from $449.95 to $18,260.95. For more information about reviews on ConsumerAffairs.com please visit our Consumers love to do business with someone that can admit mistakes and state how they made improvements. Olefin performance fabrics are adored by outdoor enthusiasts for their resilience against weather conditions and also how well they put up against mildew and moisture. Do Not Sell My Personal Information. This is a nice perk. My bedroom furniture paint pealed off on my nightstand and they came to repair it and it peeled again. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. Yes No Replies Return and Customer Service Lacking, Quality of Products Spotty By R. - 01/18/2020 WILLIAMSVILLE, NEW YORK -- I purchased a mattress at R&F. It was rock hard. Raymour & Flanigan was voted Best Furniture Store on Long Island in 2016 and 2017 through the Best of Long Island program. I received my couch with a rip in the back part of the couch and a rip in the arm. It may not be copied without the written permission of Ripoff Report. We have the plan and the timeframe. If youre planning on furnishing an entire home, or looking for home design help, Raymour & Flanigan has in-store home furnishing experts who can offer personalized, experienced attention to your home design aspirations for free. Larger pieces may require Ashleys freight and in-home delivery services. We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. I informed her that I was unaware of this and never told. Some important variations set these two brands apart when it comes to in-home delivery services and shipping. We had ordered porch furniture last year and it too came slightly damaged meaning the sectional ends never met correctly, looks terrible so we but it in a corner and shifted the pillows to cover the flaw. Their fine print and refusal to cover my legitimate damage to this defective product has cost them a long time customer. company's ranking on BestCompany.com is determined by the reviews of its consumers. New comments cannot be posted and votes cannot be cast. For more information, please see our The posting time indicated is Arizona local time. Major flaw in workmanship, assembly and manufacturing. Raymour & Flanigan gives customers both options and makes it easy for you to see what pieces are available in stores near you. At that time we went with a reselect. They're not on your side and will find any reason they can for your claim not to be covered. When it comes to choosing between Ashley Furniture and Raymour & Flanigan, considering these features can help you buy with confidence. No longer selling item. Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! NOTHING FOR MONTHS! Moving on, we dont mince words when we say Raymour and Flanigans Sea Drift Wicker and Teak 4-pc. She also made the sales experience fun. When I called Raymour, no one took responsibility or apologized. Submit a complaint and get your issue resolved. It's a spray and warranties incidents that can't be cleaned up. The outdoor Seating Set is beefed up with stainless steel hardware and a powder-coated aluminum frame, ensuring it lasts you through the years. Of course, we would not forget the Dacron wrapped foam cushions for this sectional struts. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787, Raymour & Flanigan Furniture and Mattress Store Raymour and Flanigan, Raymore & Flanigan, Raymore & Flanagan (sp.) Hiding negative complaints is only a Band-Aid. Traditional, contemporary, rustic, modern, etc. Raymour & Flanigan Furniture has won numerous awards in its history. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Consumers want to see how a business took care of business. Estimated amount consumers saved since 1997: $15,590,010,907. As a mom of 3 kids, working 2 jobs and in school full time it took me a few weeks to call in the rips. Immediately called the store and informed them of the situation. Then I read they claim they never get the letter..BEWARE DO NOT BUY FROM RAYMOUR & FLANIGAN! Press Esc to cancel. Arm is sitting directly on wooden support. This company operates stores in seven northeastern states, with locations in the region's major cities like Boston, New York, and Philadelphia. Warranty: This is a very short trial period considering many mattress sellers now include 100-night trial periods or more in the price of their mattresses. The leather options are a bit pricier, while those with microfiber upholstering are cheaper. Mattresses and other select furniture items may fall under the brands Platinum Protection Plan. Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. I speak with customer service at the store and they say since my couch is longer available there is nothing they can do now. I am extremely disappointed in the way I was treated and in the fact this whole process was not explained to me. Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. . Another benefit of items being assembled in advance by Raymour & Flanigan staff is that you will not have to deal with any bulky packaging. Cancelled by Fedex the first one to find this review helpful when it comes to in-home delivery.... Sea Drift Wicker and Teak 4-pc return policy is very limited beefed up with steel... 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